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Learn how tournament registration, eligibility, results, disputes, and account security work.

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Get read-only answers from Tier Tourney's available platform records.

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Tournaments

Understand registration windows, lineup requirements, schedules, and published results.

Browse tournaments

Open a dispute

Use the existing protected dispute workflow for a tournament registration or decision.

Open a Dispute

Fair play

Competition rules and dispute workflows keep every decision transparent and reviewable.

Account security

Secure identity and role-based access protect player, organizer, and administrator accounts.

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Frequently asked

Platform basics

Where does tournament information come from?

Schedules, rules, registrations, and results are loaded from the platform API and managed by authorized organizers.

How are prizes distributed?

Prize obligations are tracked for each placement and MVP award. Authorized reviewers verify payment evidence, and recipients can confirm receipt or report a problem.

Are scores updated in real time?

Organizers can mark matches live and update results. Public rankings change when submitted results are approved.

How are rankings calculated?

Rankings use approved tournament results. Choose the same season or career view when comparing teams or players; pending and unpublished results do not count.

How can I compare Tournament Organizers?

Open Tournament Organizers from Community. Profiles show public tournament history, verified activity and participating-team feedback. A profile says Unrated until recorded activity supports a rating; unmeasured categories do not count as zero.

When can I see my tournament roadmap?

The View Roadmap action appears after groups and the match schedule are published. Sign in to see your team's completed path and upcoming stages. If a time changes, use the latest published schedule and notification.

Who can use a team's private chat?

Current confirmed players, the Team Owner, authorized Managers and moderation administrators can access it. Trial members and people outside the team cannot read its messages.

What happens to my team application?

Check Recruitment in your dashboard for pending applications and invitations. A request conversation lets the player and authorized team managers ask questions before a decision. Final acceptance checks eligibility and roster capacity again.

How does the Tournament Organizer referral system work?

Tournament Organizer access activates automatically after 300 valid unique member registrations. Code attribution is permanent and one-time.

Does Fast Track require payment at application?

No. Admin reviews the application first. Only after approval does admin configure an amount and active payment account; payment proof is then reviewed before Tournament Organizer access is assigned.

What proof is accepted for Fast Track?

Submit a transaction ID plus a private screenshot/image or PDF. Payment instructions are snapshots and remain historical.

How do paid tournament fees work?

Paid entry is paused during the free beta. Where an eligible paid event is available, the organizer's platform fee is 5% of the total prize pool, separate from a team's entry payment and private proof. Never pay from instructions sent outside the event workflow.

How are team registrations approved?

Teams submit the requested information and payment proof where applicable; approval remains with the organizer and does not guarantee a slot until accepted.

Can group swaps happen after scheduling?

Only through the protected group swap workflow while the relevant round remains eligible.

How is player verification shown?

Verification status comes from the backend and is never inferred by the browser.

Where do result screenshots go?

Evidence is private to authorized tournament reviewers and is attached to the relevant match result.

What are one-time links and redemption codes?

They are secure, auditable, single-use grants that cannot be replayed or reused.

Where can I watch a match?

When an organizer provides a valid livestream link for a match, its details show Watch Live. A link alone does not mean the match has started.

Can I change my password while signed in?

Yes. Open Security in your account settings, enter your current password and a new password, then sign in again with the new password.

Can I sign in with my username?

Yes. Use either your account email or the unique profile username shown in Security settings, together with your password.

How do competitive seasons work?

Four numbered competitive chapters follow the Asia/Karachi quarterly calendar. Each chapter may have its own codename; seasonal rankings are separate from career history.

How do I set my profile country?

Choose a country in Profile settings and save. Its flag and two-letter code appear on your public player profile independently of your tournament region.

Where can I find step-by-step instructions?

The platform guide covers account setup, tournaments, teams, rankings and organizer tasks. Each area includes the steps, expected outcome and help for common blockers.

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